Does Zepto Deliver to Railway Stations? Complete Guide 2025

Quick Answer

Yes, Zepto does deliver to railway stations in select cities, but with specific conditions and limitations. This service is primarily available in major metropolitan areas where Zepto operates and depends on the station’s delivery accessibility.

Zepto Railway Station Delivery Policy

Zepto’s railway station delivery follows these key guidelines:

Aspect	Details
Availability	Major stations in metro cities only
Delivery Zone	Platform areas and station premises
Timing	6 AM to 11 PM (varies by station)
Minimum Order	₹99 (may vary by location)
Contact Required	Mandatory phone verification

Eligibility Criteria

To qualify for railway station delivery:

Station must be within Zepto’s serviceable area
Clear address with platform/coach details
Active mobile number for delivery coordination
Station security permits commercial deliveries

Supported Railway Stations

Major Cities with Railway Station Delivery

City	Stations Covered	Delivery Status
Mumbai	Bandra, Andheri, Borivali, Thane	✅ Active
Delhi	New Delhi, Old Delhi, Nizamuddin	✅ Active
Bangalore	Bangalore City, Yeshwantpur	✅ Active
Hyderabad	Secunderabad, Kacheguda	✅ Active
Pune	Pune Junction, Shivajinagar	✅ Active
Chennai	Chennai Central, Chennai Egmore	🔄 Limited

Note: Coverage may change based on local regulations and operational feasibility

Station Categories

Tier 1 Stations (Full Service)

All major junction stations
24/7 security presence
Designated delivery areas
Multiple platform access

Tier 2 Stations (Limited Service)

Selected suburban stations
Restricted delivery hours
Security clearance required
Platform-specific delivery

How to Order for Railway Station Delivery

Step-by-Step Process

Download the Zepto App
- Available on Google Play Store
- Available on Apple App Store
Enter Station Address Format: [Station Name], Platform [Number], Coach [Position] Example: Mumbai Central Railway Station, Platform 3, Near Coach B2
Verify Delivery Location
- Use GPS for precise location
- Add landmark details
- Provide alternative contact
Complete Your Order
- Select items from available inventory
- Choose payment method
- Schedule delivery time

Address Format Guidelines

Field	Required Information	Example
Station Name	Full official name	“New Delhi Railway Station”
Platform	Specific platform number	“Platform 16”
Location	Precise spot/coach	“Near Waiting Room”
Contact	Active mobile number	“+91-9876543210”

Delivery Charges and Timing

Pricing Structure

Order Value	Delivery Fee	Delivery Time
₹99 – ₹199	₹25	15-25 minutes
₹200 – ₹499	₹15	10-20 minutes
₹500+	Free	10-15 minutes

Peak Hours Surcharge

High Demand Periods:

Morning rush: 7 AM – 10 AM (+₹10)
Evening rush: 6 PM – 9 PM (+₹10)
Weekend premium: Saturday-Sunday (+₹5)

Special Considerations

Festival seasons: Extended delivery times
Weather conditions: Possible delays during monsoon
Security checks: Additional 5-10 minutes at high-security stations

Alternative Solutions

If Railway Station Delivery Isn’t Available

Solution	Description	Best For
Nearby Hotels	Deliver to station-adjacent hotels	Long journeys
Cab Pickup	Order to nearby accessible location	Short stops
Station Vendors	Use in-station food courts	Immediate needs
Pre-Journey Orders	Stock up before travel	Extended trips

Partner Services

Zepto collaborates with:

IRCTC Food Services for train-specific delivery
Platform vendors for last-mile connectivity
Station management for seamless operations

Frequently Asked Questions

General Queries

Q: Can I order while my train is at the station? A: Yes, but ensure sufficient halt time (minimum 15 minutes recommended).

Q: What if I miss the delivery person? A: Contact customer support immediately at 1800-208-4680 for re-delivery options.

Q: Are there restrictions on what I can order? A: Standard restrictions apply – no alcohol, no prescription medicines without valid prescription.

Operational Questions

Q: How do delivery partners find me at the station? A: They use GPS coordinates and call you for exact location guidance.

Q: Can I schedule deliveries for future train arrivals? A: Currently, only immediate deliveries are supported for railway stations.

Q: What about payment for cash-on-delivery orders? A: COD available but digital payments recommended for faster processing.

Troubleshooting

Issue	Solution	Contact
Delivery not found	Share live location via WhatsApp	Customer Support
Wrong platform delivery	Call delivery partner immediately	Provided contact number
Order cancellation	Cancel within 2 minutes of placing	Zepto app/website

Tips for Successful Railway Station Delivery

Before Ordering

✅ Check train halt duration
✅ Verify station is in serviceable area
✅ Keep phone charged and accessible
✅ Note exact platform and coach position

During Delivery

✅ Stay near the specified location
✅ Keep phone on ring mode
✅ Have exact change if paying cash
✅ Provide clear landmarks to delivery partner

After Delivery

✅ Check order completeness
✅ Rate your delivery experience
✅ Report any issues immediately

Contact Information

Customer Support

Phone: 1800-208-4680
Email: support@zeptonow.com
WhatsApp: +91-8826196969
Live Chat: Available in Zepto app

Operating Hours

Customer Support: 24/7
Delivery Service: 6 AM – 11 PM (station-dependent)
Order Cancellation: Within 2 minutes of placement

Last updated: August 2025 | Information subject to change based on operational updates

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Does Zepto Deliver to Railway Stations? Complete Guide 2025